Shopping Cart Wars
When I was sixteen I got my first official job at a discount grocery store. It was a small store by today’s standard, part of a family owned chain of eight or so stores. The store was in a small shopping mall on the northwest side of Chicago . Our store was in the middle of the older section of the mall, along with several small shops and a bank at the corner. A supermarket was added to the other end of the mall only a few years earlier.
I didn’t realize it at the time but the grocery business was changing and changing fast. Within a few years our small grocery store would close and even the supermarket found itself struggling against the newer and even larger mega-markets.
From my first day at the store, I noticed there was no love lost between our store and the supermarket. I was one of maybe fifteen part-time stock boys. We were expected to do a variety of jobs including; stocking shelves, bagging, mopping and sweeping floors and gathering shopping carts from the parking lot. Gathering carts was considered the worst job and usually the newer stock boys got stuck with it.
Everyone hated being assigned to shopping carts, especially on Saturday, our busiest day of the week. We only had eighty carts and could have used thirty or forty more. Every time the store manager asked the store owners for more carts, he was told to make do with what he had. This meant we were always running short of shopping carts.
By contrast, the supermarket had between three and four hundred carts. They never seemed to have a problem running out of carts. They even had two rows of about a hundred reserve carts lined up along the outside wall of the supermarket. To me it seemed like they were just taunting us with these carts.
When we ran short of carts, customers often used supermarket carts which they collected themselves. This normally resulted in a phone call from the supermarket manager to our manager, complaining about the misuse of his carts. Sometimes we borrowed supermarket carts ourselves, again resulting in a nasty phone call. Once, we were so desperate, we tried to borrow a whole row of the supermarket reserve carts, only to find out they were locked up with a long chain.
One Friday evening some stock boys, myself included, decided it would be interesting to see how well the supermarket handled a cart shortage. We devised a plan and decided to execute it the next day, Saturday. We also decided this would be a stock boy operation; the manager and cashiers were not to be told about the plan.
The next day the store opened at 8:00 A.M. like normal and all day we had between three and four stock boys assigned to carts. One stock boy brought back our carts and the others brought back supermarket carts and/or kept an eye out for supermarket cart boys. The rest of the stock boys spent most of the day bagging groceries. We were stretched to the limit and very little else got done. Whenever supermarket carts were brought into our store, they were rushed right through the store, out the back door and into the alley. From there they were pushed all the way to the far end off the mall and neatly lined up at the behind the bank.
By afternoon we noticed the supermarket using their supply of reserve carts usually lined up outside. By evening we noticed the supermarket had doubled the number of cart boys and even we were having trouble finding their carts. By the time our store closed at 9:00 P.M. we had amassed about two hundred fifty supermarket carts, all neatly parked in the alley behind the bank. There had been no phone calls and the supermarket would have to manage with their depleted stock of carts until they closed at midnight .
The next morning was Sunday and we opened at 8:00 A.M. like always. I noticed there were no shopping carts along the supermarket wall when I came in. Sunday was our slowest day of the week and usually only two cashiers and two or three stock boys were scheduled to work. Since it was so slow we usually had coffee and donuts setup in front of the managers little office. There were no customers in the store. The stock boys were eating donuts and talking to the cashiers when one of the cashiers noticed something outside. I looked out the window and saw ten or twelve supermarket stock boys, each pushing twenty to twenty five supermarket carts across the deserted parking lot. It looked like the marines landing on a beach. They did not look happy.
With all our laughing and commotion, our manager came out to see what was going on. He looked out the window and said “I’m going to get a phone call, aren’t I”. “Yup” I said, “but since you don’t know anything about it; at least you won’t have to lie”.